Shipping Policy

Last Updated: August 15, 2026

We are committed to delivering your order safely and on time. Please read the shipping information below to understand our order processing and delivery timelines.

1. Order Processing

All orders are processed within 24–48 business hours after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

2. Delivery Time

Our estimated delivery time within India is:

• Metro Cities: 2–4 business days

• Rest of India: 5–7 business days

• Remote / Certain Locations: 6–10 business days

Please note that delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any free-shipping offer will be applicable only according to the terms and conditions mentioned in the respective promotional offer.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier or logistics issues

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping information

• Remote delivery locations

• High-volume sale periods

• Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery, where possible.

Please contact our customer support as soon as possible if you notice an error in your shipping address.

7. Damaged or Missing Package

If you receive a package that appears damaged, opened, or tampered with, please contact our customer support as soon as possible.

For damaged or missing items, we may request photographs, an unboxing video, order details, and other information necessary to investigate the issue.

8. Undelivered Orders

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to complete delivery, the courier may make another delivery attempt or return the package to us.

If an order is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-shipping.

9. Shipping Locations

We currently ship orders within India.

Availability of delivery may vary depending on the serviceability of the destination pincode.

10. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team.

Email: info@ippeo.in

Please include your order number when contacting us so that we can assist you faster.

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Important Note

Delivery timelines mentioned above are estimates and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination and courier service.